Seasoned Web Site Designer and Web Development Team Leader with substantive experience in Information Architecture, User Interface Design, Usability, and Project Management. Creative thinker and problem solver with the follow-through required to convert ideas into results. Proven ability to manage projects by gaining credibility and consensus and leading cross-functional teams. Strong background in coaching and training. Innovative, collaborative, and visionary.

Information Architecture / Usability Engineering / Interface Solutions & Design / User Centered Design / Web UI Design / HTML & Graphic Design / Web Analytics / Team Leadership & Collaboration / Project Management / Knowledge Management / Content Management

Extensive experience with HTML, XHTML, CSS, and JavaScript to design interactive Web sites and Web-based applications. Proficient working with HomeSite, FrontPage, UltraSeek, Microsoft SourceSafe, and content/knowledge management systems such as Microsoft Content Management Server, Vignette Storyserver, Vantive, and Primus. Highly skilled with PhotoShop, ImageReady, and Paint Shop Pro. Familiar with implementation strategies using XML, .ASP, ASP.NET, Java and .JSP, SQL, and MCMS.

Web Production Specialist

• Successfully managed, implemented, and launched a complete site redesign of Attachmate's marketing Web site and was responsible for all aspects of the project from inception to post-implementation, which included business analysis, requirements development, information architecture design, prototypes and mock-ups, usability testing, navigation and user interface/experience design, system testing, end-user documentation, and training.
• Focus on redesigning site achitecture and content structure for search engine optimization.
• Manage and implement the ongoing localization of the corporate Web site into ten sites in seven languages, to align the Marketing organizations and unify the international Web presence.
• Collaborate with Marketing and Creative Services to produce HTML e-mails and Web sites on-demand to support marketing campaigns.
• Maintain content and site architecture on all ten marketing sites, updating, adding, or deleting content as required.
• Consult with other teams at Attachmate to provide web design expertise and user experience design for other internal and external web-based application and web sites.

Freelance Web Design, Web Consultant, and Commissioned Art

• Design, develop, and publish Web sites on a freelance basis - includes creating all graphics, user interface design, HTML, CSS, and JavaScript, and writing content.
• Consultant for clients with existing Web sites - includes advice on user interface design, navigation schemes, browser compatibility, CSS layouts, usability testing, and content.
• Create original artwork, children's paintings and wall murals on a commission basis.

Web Services Team Lead, 2004 - October, 2005

• Lead a cross-functional design team, maintained a goal-oriented environment and facilitated creative thinking.
• Successfully coordinated and launched a complete site redesign of Attachmate's marketing Web site and was responsible for all aspects of the project from inception to post-implementation, which included business analysis, requirements development, information architecture design, prototypes and mock-ups, usability testing, navigation and user interface design, system testing, end-user documentation, and training. Redesign included migration of the content delivery system from Vignette Storyserver to Microsoft Content Management Server (MCMS). Design ensured ease-of-use and increased customer satisfaction.
• Coordinated the localization of the corporate Web site into nine languages to align the Marketing organizations and unify the international Web presence.
• Conducted Joint Application Development (JAD) sessions with external customers and internal users to gather requirements for new Web sites and Web-based applications, and ensured that those requirements were adhered to throughout the development cycle.
• Collaborated with Marketing and Creative Services to produce HTML e-mails and Web sites on-demand to support marketing campaigns.

Program Manager - SupportWeb, 2001 - 2004

• Successfully coordinated and launched a complete site redesign of Attachmate's SupportWeb site and was responsible for all aspects of the project from inception to post-implementation, which included business analysis, requirements development, information architecture design, prototypes and mock-ups, usability testing, navigation and user interface design, system testing, end-user documentation, and training. Redesign included integrating the Primus Knowledge Base with the Web site and providing enhanced personalization with improved case and plan management tools.
• Analyzed Web traffic using log files and reporting tools such as Web Trends and SQL query. Performed usability testing and gathered customer feedback through online and phone surveys, and synthesized data into concrete user interface design proposals and new content requests; presented ideas using flowcharts, prototypes, and mock-ups.
• Managed and acted as Web site and application designer for several Support Department projects, including total redesign, implementation, and maintenance of STARnet, Support's intranet site, and several productivity-enhancing applications.

Web Publishing Analyst Senior, 2000 - 2001

• Managed special projects related to technical support. Created and managed project teams, interacted with executive staff to secure buy-in, and worked closely with development teams to integrate new technologies and solutions on SupportWeb.
• Led the implementation of the Primus knowledge management system, Technical Support's primary knowledge-sharing tool. This included software installation, configuration and user administration, seeding the database with initial solution set, preparing business systems documentation, providing technical training to users, and fine tuning the content and software configuration.
• Acted as a testing lead for site projects; developed test plans and performed functional and usability testing. Mentored additional test resources as needed.

Technical Writer II, 1999 - 2000

• Analyzed Web traffic using Web log files and reporting tools such as Web Trends and SQL query. Analyzed data to ensure accuracy, draw conclusions, and recommend areas needing further research.
• Generated new Web content based on analyzed data results. Tested theories using Web surveys and usability testing.
• Reviewed Web site for required updates, links, and enhancements, and proactively recommended changes.
• Contributed and edited knowledge base articles.
• Trained new content-contributors to generate product documentation that followed department procedures and standards.

Technical Support Analyst II, 1998 - 1999

• Documented resolutions on specific issues regarding the use and configuration of Attachmate's software and hardware products for publication on Attachmate's SupportWeb site products.
• Provided telephone technical support for Attachmate's customers using Attachmate's software and hardware.

Training and Support Specialist / Technical Writer

• Responsible for new client installations, which included analyzing their software requirements, then creating customer-specific installation plans, user manuals, and training documentation. Traveled to client's offices to install the software and train the end-users.
• Provided telephone technical support of existing clients.
• Participated in interface design and usability testing, edited marketing materials, and demonstrated the software during marketing presentations.

Attended university full-time while working full time.

• Major: International Relations. Minor: Visual Arts.

Continuing education courses, seminars, and workshops in technical writing, writing online help, HTML, CSS, XML, JavaScript, Java, VisualBasic, researched-based usability design, information architecture, Web site design, user interface design.

• Puget Sound Chapter of the Society for Technical Communications.
• WSA (formerly Washington Software Association).
• Puget Sound Chapter of the SIGCHI - Special Interest Group for Computer/Human Interaction.